Refund policy
If you feel that there is a problem/error with your order you MUST contact us within 24 hours of delivery confirmation. All packages are weighed, before they are shipped, and can easily be looked up to confirm items in order and their exact weights.
Please understand: Due to the cosmeceutical nature of these products, all product sales are final. Just as a medication could not be returned and resold at a pharmacy, our products could not maintain their quality guarantee if they were opened and resold. Most products take at least 60 days to start showing measurable results, and all products must be given time to work.
Your business is important to us. At Bay Harbour Med Spa, we double-check your order and pack everything carefully prior to shipping. But things do happen on occasion. If your order arrives damaged or is not correct, please let us know right away within 24 hours of receiving your package. You can click on the Contact Us tab. We will be happy to correct the problem.
If something has been damaged during shipping, you may need to return (at our expense) the damaged portion of your order, so that we can resolve the issue with our carrier. Please save all your packaging while we get things sorted out.